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Refund Policy

At H&I NAIL, we strive to ensure that every product you receive is in perfect condition. Due to the nature of our products, we do not accept returns or exchanges. However, we understand that rare exceptions can occur. Please review our refund policy outlined below:

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No Return or Exchange Policy

All sales at H&I NAIL are final. We do not accept returns or exchanges on any of our products. Before shipping, each item undergoes a thorough quality check to ensure it is free of defects and damage.

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Exceptions for Damaged or Defective Products

While we take great care to ensure every product is perfect before it leaves our store, we acknowledge that very rare instances of damage or defects can happen during shipping. If you receive a damaged or defective product due to our oversight, please follow these steps:

  1. Contact Us Promptly: Within 48 hours of receiving your order, contact our customer service team at info@hinail.com. Provide your order number, a description of the issue, and clear photos of the damaged or defective product.

  2. Review and Approval: Our team will review your request and the provided photos. If the damage or defect is determined to be our responsibility, we will provide you with instructions on how to proceed.

  3. Refund or Replacement:

    • Replacement: We will send you a replacement product at no additional cost.

    • Refund: If a replacement is not available, we will issue a full refund to your original method of payment.

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Important Notes

  • Time Frame: Claims for damaged or defective products must be made within 48 hours of receipt. Claims made after this period will not be eligible for a refund or replacement.

  • Shipping Costs: In the event of a return due to damage or defect, we will cover the shipping costs for the replacement product.

  • Inspection Requirement: Ensure you inspect the products upon delivery and report any issues immediately.

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Contact Information

For any inquiries or issues regarding our refund policy, please contact us at:

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We appreciate your understanding and support. Our goal is to ensure your complete satisfaction with every purchase. Thank you for choosing H&I NAIL.

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